Privacy Policy
Last updated: March 26, 2026
This Privacy Policy explains how Fictiondex Inc. collects, uses, discloses, stores, and protects personal information when you use noveltree. The information we handle depends on whether you are visiting our marketing site, joining the waitlist, creating an account, publishing books, buying digital content or coins, subscribing to paid services, or using reading and discovery features.
1. Who We Are
noveltree is operated by Fictiondex Inc., 18 King Street East, Suite 1400, Toronto, ON, M5C 1C4, Canada. Fictiondex Inc. is the organization responsible for the personal information described in this policy.
Our accountable contact for privacy questions, complaints, and access requests is our Privacy Officer at Fictiondex Inc., 18 King Street East, Suite 1400, Toronto, ON, M5C 1C4, Canada.
2. Information We Collect
The information we collect depends on how you interact with noveltree.
If you join our waitlist or contact us, we may collect your email address, name if you provide one, the details of your request, and records showing when and how you consented to receive communications from us.
If you browse our site or use the service, we may collect technical and usage information such as your IP address, browser, device type, approximate location derived from your IP, referral source, pages viewed, timestamps, logs, and information about how you interact with our content and features.
Our current marketing site also relies on third-party providers for hosted fonts and waitlist processing. When you load the site or submit the waitlist form, those providers may receive technical information such as your IP address, browser details, device information, and submission details.
If you create an account or use reader features, we may collect account credentials, profile information, library activity, purchase history, coin balances and transaction records, reading progress, annotations, highlights, searches, collections, tag votes, and support history.
If you use creator or publisher features, we may collect the files and materials you upload or import, including EPUB, PDF, Word, manuscript text, chapter organization, cover assets, metadata, pricing, availability settings, DRM selections, collaborator credit information, and related publishing records.
If you make a payment or receive a payout, we and our payment providers may collect billing details, tax-related information, currency, payment method information, transaction amounts, refund status, and fraud-prevention signals. We generally do not store full payment card numbers ourselves.
3. How We Use Information
We use personal information to operate, secure, maintain, and improve noveltree; provide site and account functionality; deliver waitlist updates and service messages; respond to support requests; and enforce our legal terms and platform rules.
Depending on the features you use, we also use personal information to import and organize books, support publishing and collaboration workflows, display credits and profiles, process coin sales, purchases, subscriptions, refunds, and direct tips, and provide reading, search, annotation, and discovery features.
We may use automated systems and human review to improve search, recommendations, fraud detection, content quality, and service performance. We also use personal information to comply with legal, accounting, tax, and regulatory obligations.
4. Our Legal Bases
Where applicable law requires us to identify a legal basis, we process personal information on one or more of the following grounds: your consent; performance of a contract with you; our legitimate interests in operating, securing, and improving noveltree; and compliance with legal obligations.
Where we rely on consent, you can withdraw it at any time. Withdrawal does not affect prior processing that was lawful before withdrawal.
5. How We Share Information
We do not sell personal information for money. We may share personal information with service providers that help us operate noveltree, such as hosting, infrastructure, email delivery, customer support, analytics, fraud prevention, payment processing, app distribution, and content delivery providers.
We may share creator, publisher, book, and collaborator information where that information is intended to appear on public-facing pages, profiles, credits, collections, storefronts, or other marketplace surfaces.
We may also disclose information to professional advisors, auditors, insurers, regulators, law enforcement, or courts when reasonably necessary to comply with law, protect rights and safety, prevent fraud or abuse, or support a merger, financing, restructuring, acquisition, or sale of assets.
6. International Transfers
noveltree is operated from Canada, but we may use service providers and infrastructure in other countries. As a result, personal information may be stored or processed outside your province, state, or country, including in jurisdictions whose laws may allow courts, regulators, or law enforcement to access that information.
When we transfer personal information internationally, we use appropriate contractual, organizational, and technical measures required by applicable law.
7. Retention
We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including to provide the service, maintain records, resolve disputes, enforce agreements, prevent fraud, satisfy legal requirements, and respond to requests about past transactions or account activity.
Retention periods vary depending on the type of information, the feature involved, and our legal or operational obligations.
8. Your Rights And Choices
You can unsubscribe from marketing emails at any time using the unsubscribe link in the message. You can also manage browser settings and similar controls as described in our Cookie Policy.
Subject to applicable law, you may have the right to request access to, correction of, deletion of, or a copy of the personal information we hold about you, to withdraw consent, to object to or restrict certain processing, or to complain to a privacy regulator.
To make a request, write to our Privacy Officer at Fictiondex Inc., 18 King Street East, Suite 1400, Toronto, ON, M5C 1C4, Canada. We may need to verify your identity before responding. If we cannot fulfill a request in full, we will explain why where required by law.
9. Automated Features
noveltree may use automated systems, including machine-learning-assisted tools, to help classify books, rank discovery results, personalize recommendations, detect abuse, and improve service quality. We do not use solely automated decision-making to make legal or similarly significant decisions about you without any legally required safeguards or notice.
10. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
11. Children And Minors
noveltree is intended only for people who are at least 18 years old. We do not knowingly allow anyone under 18 to sign up for the waitlist, create an account, or use the service.
If you believe someone under 18 has provided personal information to us, contact our Privacy Officer so we can review and delete that information where appropriate.
12. Changes To This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will update the "Last updated" date and provide any additional notice required by law.
13. Complaints And Contact
If you have questions, want to access or correct your information, or want to make a privacy complaint, contact our Privacy Officer at Fictiondex Inc., 18 King Street East, Suite 1400, Toronto, ON, M5C 1C4, Canada.
If you are not satisfied with our response, you may have the right to complain to the Office of the Privacy Commissioner of Canada or, where applicable, another competent privacy or data protection regulator in your jurisdiction.